Accessibility statement

This accessibility statement applies to the Leaseholder and Resident Service, the website which gives for leaseholders and residents access to information about their building's status in the Building Safety Fund (BSF) process (England only).

This website is run by the Department for Levelling Up, Housing & Communities. On this website, you can: 

1. zoom in - up to 200% - without the structure of the page being disrupted 
2. navigate the whole site using a keyboard
3. skip to the main content of all pages using a keyboard
4. skip back to the top of all pages using a keyboard

How accessible is this website?

1. This website is fully accessible
2. All pages have appropriate headings
3. All pages can be used with screen readers
4. All pages can be found easily through navigating, with the building status update page only accessible to those with a valid code
5. Not all links include description in the HTML tags but all link text is descriptive
6. Descriptive titles, instructions and hint text are provided for input fields as required (note there is only one single input field on the site: the building code field)
7. All navigation is completely consistent across the entire site
8. All pages conform to the GDS design which includes high contrast by default

Reporting accessibility problems with this website

The Department for Levelling Up, Housing & Communities will support users who are having difficulty using the Leaseholder and Resident Service. If your building is in the BSF and you need help to use this website or to access information on it, email us BSF@levellingup.gov.uk

This email address is monitored Monday to Friday apart from bank holidays.

If you find any problems that are not listed on this page or you have specific accessibility needs that we’re not meeting, please get in touch with us through the above email address.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested this website

This website was last tested in December 2021. The test was carried out manually by our Digital Content Team. It’s performance and use are monitoring on an ongoing basis.

Any feedback that we receive from users on accessibility issues will be investigated and we will prioritise improvements where possible.

Preparation of this accessibility statement

This statement was prepared on 2nd December 2021. It was last reviewed on 19 April 2022.